Before contacting the Office about a dispute, please read the following advice.
If you feel your dispute meets the criteria below, download and complete the dispute form available at the bottom of the page.
In this section
What constitutes a dispute?
It is important for parties to distinguish between a Dispute and a complaint.
The Adjudicator's Office cannot directly respond to complaints; however the
Office will pass on any complaints to Ofcom if it deems it appropriate.
The CRR Adjudicator Scheme
The following procedure is designed for those Advertisers or
Media Buyers who wish to take a Dispute with Carlton / Granada
to the Office of the Adjudicator. The resolution of the Dispute
by the Adjudicator is governed by the CRR Adjudicator Scheme and
Rules under the undertakings made by Carlton and Granada to the
Secretary of State for Trade and Industry. This note is for guidance
only. For further details on the adjudication process refer to
the Scheme or Rules.
Before a Dispute is brought to the Adjudicator, there must be evidence that
every attempt has been made to reach agreement with Carlton/Granada on the area
The Adjudicator Office expects all parties involved to maintain
confidentiality throughout proceedings.
Process for resolution of disputes by the Adjudicator
Select the Dispute form: The Notice of Adjudication.
Fill out all relevant sections of the form. It is essential that the case
is made clearly, supported by all relevant facts and evidence. A Notice of Adjudication
with no evidence to back up claims will not be considered. The final position
that both parties have reached in the negotiation, before the Dispute is referred
to the Adjudicator, should be made clear. The latest contract offer and any
other relevant documents to support the case should also be included with the
Step 3. Once the form is completed, either e-mail it to The Adjudicator at
firstname.lastname@example.org, or send
it toThe Office of The Adjudicator at Riverside House, 2a Southwark BridgeRoad,
London, SE1 9HA.
At the same time a copy of the Notice of Adjudication and all accompanying
documents must be sent to Carlton and/or Granada. Copies of the accompanying
documents sent to Carlton and/or Granada with the Dispute form may be redacted
for reasons of commercial confidentiality - but, if so, the Adjudicator must
The Adjudicator shall confirm in writing to all the parties within two working
days of receiving the Notification of Adjudication whether or not he will act.
He may consider the Notice of Adjudication discloses no reasonable grounds
for him to act. He may consider that it would be an abuse of the CRRA Scheme
and / or the CRRA Rules for him to determine the Dispute. If the Adjudicator
does not act, and he considers it appropriate, he may issue a written, reasoned
decision to the parties.
If he will act on the Dispute, Carlton / Granada shall respond within 5 working
days of the Adjudicator's receipt of the Dispute form, by sending a Dispute
response form (Notice of Reply) to the Adjudicator.
The Adjudicator will consider both sides of the Dispute and may seek further
information from either party. He will also give an approximate date for his
decision. He shall give his decision as soon as possible, and not later than
the deadlines specified in the CRRA Rules:
a) 15 working days after the date of the Notice of Adjudication; or
b) 20 working days after the date of the Notice of Adjudication, if the applicant
consents to an extension; or
c) a longer period if all parties agree.
The Adjudicator will make his decision - which will usually consist of "Yes"
or "No" as to whether the terms offered by Carlton / Granada are fair
and reasonable - and send this in writing to the parties simultaneously. The
decision will include a summary of the reasons behind the decision as appropriate.
Step 8 a).
If the Adjudicator rules against the Advertiser or Media Buyer then they can
consider whether to appeal the decision to Ofcom; they should consider the guidance
that Ofcom will produce on the grounds on which it will entertain an appeal.
The Advertiser or Media Buyer can also take contractual disputes to court in
the normal way. Alternatively they could revert back to their protected contract
or decline to buy airtime from Carlton / Granada ('take a holiday') subject
to these options being compatible with their existing contractual obligations.
Step 8 b).
If the Adjudicator rules for the Advertiser or Media Buyer, Carlton / Granada
must make a new offer. The new offer must present the claimant with 'fair and
If the Advertiser / Media Buyer is not satisfied with any new offer, then they
can re-apply to The Office of Adjudicator and the process will recommence.
» Download the Dispute form: The Notice of Adjudication